{"id":457,"date":"2016-01-12T20:57:47","date_gmt":"2016-01-12T12:57:47","guid":{"rendered":"https:\/\/www.networkaviation.com.au\/?page_id=457"},"modified":"2022-02-16T12:14:21","modified_gmt":"2022-02-16T04:14:21","slug":"terms-of-carriage","status":"publish","type":"page","link":"https:\/\/www.networkaviation.com.au\/terms-of-carriage\/","title":{"rendered":"Terms of Carriage"},"content":{"rendered":"
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1. Definitions of Expressions Used<\/h2>\n<\/div>\n<\/div>\n
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Lists the definitions of expressions used<\/caption>\n
Term<\/th>\nDefinition<\/th>\n<\/tr>\n
Airline Designator Code<\/th>\nmeans the two or three characters or three letters which identify particular Carriers<\/td>\n<\/tr>\n
Australian Consumer Law<\/th>\nSchedule 2 to the\u00a0Competition and Consumer Act 2010\u00a0<\/i>(Cth)<\/td>\n<\/tr>\n
Authorised Agent<\/th>\nmeans a licensed passenger sales agent who represents us in the sale of air passenger transportation on our services<\/td>\n<\/tr>\n
Baggage<\/th>\nmeans your personal property accompanying you on your trip. It consists of both your Checked Baggage and Cabin Baggage<\/td>\n<\/tr>\n
Baggage Allowance<\/th>\nmeans the amount of Cabin Baggage and Checked Baggage you may carry without additional charge for travel on our services (see\u00a07.1<\/b>)<\/td>\n<\/tr>\n
Baggage Identification Tag<\/th>\nmeans the Carrier’s tag attached to each item of Checked Baggage for the purpose of identifying the Checked Baggage<\/td>\n<\/tr>\n
Boarding Pass<\/th>\nmeans the document (in paper or electronic form) that is issued to you as evidence that you have checked-in for a flight<\/td>\n<\/tr>\n
Cabin Baggage<\/th>\n(sometimes referred to as carry-on or unchecked baggage) means any of your Baggage you take with you into the cabin of the aircraft<\/td>\n<\/tr>\n
Carrier<\/th>\nmeans an air carrier<\/td>\n<\/tr>\n
Checked Baggage<\/th>\nmeans that part of your Baggage that you do not take into the cabin of the aircraft with you<\/td>\n<\/tr>\n
Check-in Deadline<\/th>\nmeans the time limit specified by the Carrier by which you must have completed check-in and received your Boarding Pass<\/td>\n<\/tr>\n
Codeshare<\/th>\nmeans a flight where the Airline Designator Code in the flight number is not the Airline Designator Code of the Carrier operating the aircraft<\/td>\n<\/tr>\n
Conditions of Carriage<\/th>\nmeans these Conditions of Carriage and includes the conditions of contract or key conditions of carriage set out in your Ticket<\/td>\n<\/tr>\n
Convention<\/th>\nmeans whichever of the following apply:<\/p>\n
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  • the Montreal Convention (1999)<\/li>\n
  • the Convention for the Unification of the of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (the Warsaw Convention)<\/li>\n
  • the Warsaw Convention as amended at The Hague on 28 September 1955<\/li>\n
  • the Warsaw Convention as amended at The Hague and by Additional Protocol No. 1, 2 or 4 of Montreal (1975)<\/li>\n
  • the Guadalajara Supplementary Convention (1961)<\/li>\n
  • any other applicable protocols or conventions and any enabling legislation.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
Day<\/th>\nmeans a full calendar day. For the purpose of notification, the day upon which the notice is dispatched is not counted. For the purpose of Ticket validity, the day on which the Ticket is issued is not counted<\/td>\n<\/tr>\n
Domestic carriage<\/th>\nmeans travel between points within the same country and there is no Transit, Stopover or Transfer outside that country<\/td>\n<\/tr>\n
Electronic Ticket<\/th>\nmeans the electronic record of your Ticket made by us or an Authorised Agent, which is held in our reservations system<\/td>\n<\/tr>\n
Event Beyond Our Control<\/th>\nmeans weather events, air traffic control issues, industrial action by a third party, security issues or any other unusual and unforeseen circumstance which we cannot control and the consequences of which we could not have avoided<\/td>\n<\/tr>\n
Event Beyond Your Control<\/th>\nmeans an unusual and unforeseen circumstance which you cannot control and the consequences of which you could not have avoided<\/td>\n<\/tr>\n
Event Within Our Control<\/th>\nmeans engineering issues, Qantas IT system outages, delayed delivery of baggage to the carousel due to resourcing issues, late cleaning\/loading of catering to the aircraft, crew\/staffing issues or any other circumstance which we can reasonably control<\/td>\n<\/tr>\n
Excess Baggage<\/th>\nmeans any Checked Baggage in excess of the applicable Baggage Allowance for Checked Baggage<\/td>\n<\/tr>\n
Flight Coupon<\/th>\nmeans a part of the Ticket that indicates the departure and arrival points for a single journey or each leg of a journey<\/td>\n<\/tr>\n
International Carriage<\/th>\nmeans travel between two or more countries including any flights within those countries where they are combined with any international flights<\/td>\n<\/tr>\n
Passenger<\/th>\nmeans a person with a Ticket who is carried or is to be carried on an aircraft, except members of the operating crew<\/td>\n<\/tr>\n
Passenger Service Charge<\/th>\nmeans a reasonable estimate of the aeronautical charges paid to the relevant airport by Qantas<\/td>\n<\/tr>\n
Qantas, we, us, our, ourselves<\/th>\nmeans Qantas Airways Limited (ABN 16 009 661 901) and Qantas’ regional airlines operating in Australia under the QantasLink brand and trans Tasman flights (or such other flights from time to time) operated by Jetconnect Limited, unless otherwise specified. These Conditions of Carriage do not apply to Jetstar services.<\/td>\n<\/tr>\n
Qantas Frequent Flyer Award<\/th>\nmeans a Ticket issued in exchange for the redemption of Qantas Points in accordance with the Qantas Frequent Flyer Program Terms and Conditions<\/td>\n<\/tr>\n
Safety and Security Charge<\/th>\nmeans, for domestic flights within Australia, a reasonable estimate of the blended national cost for aeronautical security services. For all other flights, this means a reasonable estimate of the charges paid for aeronautical security services.<\/td>\n<\/tr>\n
Special Drawing Rights (or SDRs)<\/th>\nmeans the composite unit of currency that is the official unit of exchange of the International Monetary Fund. (As a rough guide, 1 SDR equates to approximately A$1.93 or NZ$2.02, but this will fluctuate depending on exchange rates.)<\/td>\n<\/tr>\n
Significant Change<\/th>\nmeans a change that significantly impacts you and your travel plans<\/td>\n<\/tr>\n
Stopover<\/th>\nmeans a deliberate interruption of a journey by the Passenger for more than 24 hours, at a point between the place of departure and the destination, which is shown on the Passenger\u2019s Ticket<\/td>\n<\/tr>\n
Tariff<\/th>\nmeans the fares, fare rules, charges or Conditions of Carriage that we file with airline global distribution systems, in our own reservations system, or in certain instances, with government authorities<\/td>\n<\/tr>\n
Ticket<\/th>\nmeans either the document entitled “Passenger Ticket and Baggage Check” or the Electronic Ticket issued by us or an Authorised Agent on behalf of us and includes all printed terms, conditions and notices<\/td>\n<\/tr>\n
Transfer<\/th>\nmeans a change from one service to another service with the same or a different Carrier<\/td>\n<\/tr>\n
Transit<\/th>\nmeans a scheduled stop by the Passenger en-route to a destination, for less than 24 hours, at a point between the place of departure and the destination<\/td>\n<\/tr>\n
you, your, yourself<\/th>\nthe Passenger<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n
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2. When These Conditions of Carriage Apply<\/h2>\n<\/div>\n<\/div>\n
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2.1 Application of Conditions of Carriage<\/h3>\n
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Except as provided in\u00a02.4<\/b>\u00a0(Overriding Law),\u00a02.5<\/b>\u00a0(Reading Down) and\u00a02.8<\/b>\u00a0(Charter Operations), these Conditions of Carriage apply to travel on our flights or flight segments, where ‘Qantas’ or our Airline Designator Code ‘QF’ is shown as the Carrier on your Ticket, and in any case where we have a legal liability to you in relation to your flight.<\/p>\n<\/div>\n<\/div>\n

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2.2 Gratuitous or Reduced Fare Carriage<\/h3>\n
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These Conditions of Carriage apply to Qantas Frequent Flyer Award travel and to gratuitous and reduced fare carriage, except to the extent that we have told you otherwise.<\/p>\n<\/div>\n<\/div>\n

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2.3 Basis of Carriage<\/h3>\n
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The carriage of a Passenger on any flight by Qantas under the QF Airline Designator Code is, without exception, subject to:<\/p>\n